Order Shipping & Fulfillment Policy
ALL USA ORDERS SHIPS FREE
ALL CANADA ORDERS $80 & UP SHIPS FREE
THE REST OF THE WORLD $150 & UP SHIPS FREE
All orders are processed and shipped within 24 hours from our USA fulfillment centers. Please allow 2 to 4 working days for delivery of your USA orders.
Please note that if you live outside USA and order from our website, you are responsible for the customs duties of the country where we shipped your product to where applicable.
If you are not completely satisfied with your Fiberganic premium products – we are offering a 60-day guarantee on all purchases. Simply send the item(s) back to us for a full refund or replacement, less shipping & handling.
To be eligible for a return and full refund, your item must be in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require that you include a note with the following information.
- Full Name
- The email address used to purchase your order
- Order number if applicable
Refunds (if applicable)
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 – 10 days. If for some reason your return arrives in unacceptable condition, we will notify you by email that your return was rejected.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
Uh Supply (Shipping Department)
16107 Kensington Drive #267
Sugar Land, Texas 77479
To return your product, you should mail your product to:
Uh Supply (Shipping Department)
16107 Kensington Drive #267
Sugar Land, Texas 77479
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $40, you should consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
Fiberganic Affiliate Program
If you are interested in promoting our products, please feel free to reach out to Cs@uhsupply.com
At Fiberganic.com you have the option to create an account or checkout as a guest.
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.
The entire body of content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Uh Supply LLC. The collective work includes works that are licensed to Uh Supply LLC. Copyright 2003, Uh Supply LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Uh Supply LLC or purchasing Uh Supply LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Uh Supply LLC or to purchase Uh Supply LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Uh Supply LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Uh Supply LLC used in the site are trademarks or registered trademarks of Uh Supply LLC
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Uh Supply LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Uh Supply LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Uh Supply LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Uh Supply LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Uh Supply LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Uh Supply LLC product is mistakenly listed at an incorrect price, Uh Supply LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Uh Supply LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Uh Supply LLC shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Uh Supply LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Uh Supply LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Uh Supply LLC.
Your use of this site shall be governed in all respects by the laws of the state of Texas, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Uh Supply LLC products) shall be in the state or federal courts located in Harris County, Texas. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Uh Supply LLC products) must be commenced within one (1) year after the claim or cause of action arises. Uh Supply LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Uh Supply LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Uh Supply LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Uh Supply LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Uh Supply LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Uh Supply LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Uh Supply LLC in its sole discretion.
You agree to indemnify, defend, and hold harmless Uh Supply LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Uh Supply LLC may link to sites operated by third parties. However, even if the third party is affiliated with Uh Supply LLC, Uh Supply LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Uh Supply LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Uh Supply LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).